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Julie Fallang posted a discussion

Phone systems

Hey there, I am wondering what phone systems you all are using? We have a VOIP system currently that requires an app and headset and we are having lots of issues. Looking for any thoughts, suggustions, recommendations you have. We have a 50 plus user base over two seperate locations.  THANK YOU!See More
Mar 20
0 Comments
Julie Fallang updated their profile
Mar 20
Kimberly Stone posted a discussion

A failsafe for Transaction dates that are too old or errors

Transaction date at data entry (manual) does not alert the person entering an account if the transaction date is too old to collect. Sometimes people can make an error and enter the BIRTH DATE at transaction instead of a viable transaction date. It would be nice if they received an alert based on system default of no date older than "X" years. This default could also be defined at client level if a particular client's accounts could override the default setting.  Either way, I think the data…See More
Feb 26
0 Comments
David Sopourn posted a discussion

account settlement issues

we have an ongoing issue when it comes to settlement accounts  payment disbursements and having them closed correctly once the payment(s) are applied.this has been an issue for as long as i can remember especially when there are multiple linked accounts involved or multiple payments to settle the claim(s). I would like to see if anyone has a better way to handle this process then what we are currently using . What we do Agent applies a Description code to the account that give a payment entry…See More
Nov 29, 2023
0 Comments
DAVID HAUSAMAN is now a member of MyQuantrax
Oct 25, 2023
Welcome Them!
Kimberly Stone posted a discussion

Call scoring utilization logic

There are several tools that technology has that can change the face of creating campaigns for dialers, voice drops, and texts, and emails.1) There are vendors who do call scoring now. The phone is scored to determine if this is a phone that is used on a regular basis, cell or not, and even the time of day or busiest time of the week that consumer uses the phone.  It would be nice to take this score and create targeted campaigns with our dialer to push our call, text, or voice drop in…See More
Sep 29, 2023
0 Comments
Angela Trunk posted a discussion

Clickable Workmap for Collectors

I'd love to see a "clickable" work map function. Collector is viewing their work map and wants to view accounts in NEW BUSINESS STANDARD AM- just click on the number of accounts under that criteria and BOOM you're in those queues. Seems tedious to flip back and forth between the work map and the account processing screen where the queue criteria must be entered. See More
Aug 23, 2023
2 Comments
Courtney Barlow updated their profile
Aug 21, 2023

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Forum

Phone systems

Hey there, I am wondering what phone systems you all are using? We have a VOIP system currently that requires an app and headset and we are having lots of issues. Looking for any thoughts,…Continue

Started by Julie Fallang in Vendors & Third Party Products Mar 20.

A failsafe for Transaction dates that are too old or errors

Transaction date at data entry (manual) does not alert the person entering an account if the transaction date is too old to collect. Sometimes people can make an error and enter the BIRTH DATE at…Continue

Tags: errors, date, Transaction

Started by Kimberly Stone in Enhancements Feb 26.

account settlement issues

we have an ongoing issue when it comes to settlement accounts  payment disbursements and having them closed correctly once the payment(s) are applied.this has been an issue for as long as i can…Continue

Started by David Sopourn in Account Management Nov 29, 2023.

Call scoring utilization logic

There are several tools that technology has that can change the face of creating campaigns for dialers, voice drops, and texts, and emails.1) There are vendors who do call scoring now. The phone is…Continue

Started by Kimberly Stone in Enhancements Sep 29, 2023.

Client Statements and Client Portal 7 Replies

Does anyone else email client their month end statements? I would LOVE to have the statements available on the client portal. The majority of my clients are direct deposit and it would be great if…Continue

Tags: Portal, Client

Started by Bethany Robertson in Enhancements. Last reply by Angela Trunk Sep 29, 2023.

Clickable Workmap for Collectors 2 Replies

I'd love to see a "clickable" work map function. Collector is viewing their work map and wants to view accounts in NEW BUSINESS STANDARD AM- just click on the number of accounts under that criteria…Continue

Started by Angela Trunk in Enhancements. Last reply by Angela Trunk Sep 29, 2023.

Date of Death in the Tab Q Screen 3 Replies

I am working with my team on handling deceased consumers to clean up some inventory. What have you found most effective in deceased consumers? Do you utilize the date of death field in the Tab Q…Continue

Tags: Consumer, Deceased

Started by Courtney Barlow in Enhancements. Last reply by Angela Trunk Aug 23, 2023.

Medical Credit Reporting Blues - $500 minimum 1 Reply

Good afternoon.Here are my devil's advocate points:* The industry has enough problems.  Don't need any Dateline material:  "Debt Collectors Write Software to Dodge the Rules and Ruin Your Credit"*…Continue

Started by David A Lahr in Account Management. Last reply by Chris Adams Aug 15, 2023.

Blog Posts

REG-F IMPLEMENTATION SESSIONS (AKA WHO'S AFRAID OF THE CFPB?)

Group, Team, Balloons, Clouds

Dear clients -

Please use this section to discuss the rule, your ideas, to share information and ask questions from others. Quantrax will post updates in the "Forum" under "Educational Sessions".

Let's have fun and get some work done too.

Ranjan

Posted by Ranjan Dharmaraja on June 15, 2021 at 3:34am — 2 Comments

Alex Recording Names Incorrectly

We are experiencing issues where the phone bot (Alex) is often interpreting  names of the caller inaccurately and not even close to the name repeated by the caller, i.e. if the caller  says "Same" Alex will record as "Saint" or "Same" in stead of the callers name or caller says name is "Tammy" and is "recorded as "Ray"  Is anyone else having similar issues?

Posted by Michael J Collins on January 25, 2021 at 2:10pm — 5 Comments

Deceased/Probate Scrub Vender

Good Morning,

In the past we used Probate Finder for this purpose but recently had some issues and are looking for another vender.  Can anyone recommend one?

Thanks

Joanne

Posted by Joanne Marie Koehler on March 12, 2018 at 9:21am — 1 Comment

Voapps - cell phone message drop tracking

i am wondering how/if any of you who are using voapps track the success rate of these drops? Its easy enough to know the accounts that you successfully left a drop. however, how are you tracking positive returns on these? 

Posted by Julie Fallang on December 27, 2017 at 3:09pm — 2 Comments

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